How to cancel NordVPN and request a 30-day refund
In the US (as of 2026-10-18), NordVPN's pricing page lists the Basic 2-year plan at $3.49/mo, billed $94.23 for the first 27 months (2 years + 3 extra months), then renewing at $139.08/year; other plans and terms are on nordvpn.com/pricing. To stop renewals when NordVPN bills you, log in to Nord Account, open the billing tab, click Cancel next to auto-renewal, then select Cancel auto-renewal (NordVPN Support: How to cancel auto-renewal).
Turning off auto-renewal keeps access until the current period ends and does not refund you. For a refund, NordVPN's refund policy says to request it within 30 days of your first purchase via live chat, and that once your subscription renews it is no longer eligible under that guarantee unless local law requires otherwise (NordVPN Support: What is your refund policy?).
Cancel auto-renewal and request a refund are two different actions. Do both if you want the service to stop renewing and want money back inside the 30-day window.
Who bills you
| Who bills you | Where to cancel | Official help |
|---|---|---|
| NordVPN website (Nord Account) | my.nordaccount.com > Billing > Cancel next to auto-renewal > Cancel auto-renewal | NordVPN Support |
| Apple App Store | Cancel in Apple Subscriptions; refunds only through Apple | NordVPN Support; refund policy |
| Google Play | Cancel in Google Play Subscriptions; Play refunds within 48 hours via Google, or via NordVPN support if eligible | NordVPN Support |
| Amazon Appstore | Cancel and refund through Amazon | NordVPN Support |
| Retailer / reseller | Contact that retailer for refunds | NordVPN Support |
Current prices
| Plan | Price (US) | What you get |
|---|---|---|
| Basic, 2-year plan | $3.49/mo; $94.23 for the first 27 months | Renews at $139.08/year; sales tax may apply |
| Other plans and terms (Complete, Prime, 1-year) | See nordvpn.com/pricing | Prices shown at checkout |
How to cancel NordVPN (and request a refund)
Turn off auto-renewal (Nord Account)
- Log in to your Nord Account.
- Open the billing tab.
- Click Cancel next to auto-renewal.
- Select Cancel auto-renewal. Status should change to off; you get a confirmation email.
Request a 30-day money-back refund (website purchase)
- Contact NordVPN customer support via live chat on the support site.
- Open the refund link they send and verify it is you.
- If a Refund button appears, click it, choose a reason, then confirm.
- Wait for the confirmation email; status shows Refund Processing, then Refunded (bank timing up to 10 business days).
If Apple bills you
- Open Settings on your iPhone or iPad and tap your name at the top.
- Tap Subscriptions.
- Tap NordVPN.
- Tap Cancel Subscription (or Cancel Free Trial), then confirm.
If Google Play bills you
- On Android, open Subscriptions in Google Play (same Google Account that has the subscription).
- Select NordVPN.
- Tap Cancel subscription and follow the instructions.
- Uninstalling the app does not cancel the Play subscription.
How to confirm it worked
You're done when:
- Nord Account shows auto-renewal off and you received the cancellation confirmation email.
- For a refund: billing history shows Refunded (or Refund Processing), and you got NordVPN's confirmation email.
Sources: cancel auto-renewal; refund policy.
Common problems
- No Refund button. Past 30 days, already refunded once, or the charge is a renewal - not eligible under the money-back guarantee (NordVPN Support).
- App Store purchase. NordVPN cannot refund Apple charges - use Apple Support.
- Amazon Appstore purchase. Contact Amazon.
- You only deleted the app. Billing continues until auto-renewal is off in Nord Account or the store.
What we checked
Verified on official NordVPN pages (October 18, 2026): Nord Account cancel path (Billing > Cancel next to auto-renewal > Cancel auto-renewal), confirmation email, and App Store / Play / Amazon routing on cancel auto-renewal; 30-day money-back for first purchase only, live-chat refund flow, ineligibility reasons, App Store / Amazon / Play / retailer rules, and up to 10 business days for funds on refund policy; Basic 2-year price/total/renewal, intro-only-first-period and cancel-anytime notes on pricing.
Left out: dollar figures for Complete, Prime and 1-year terms (point to the pricing page instead); any monthly-plan price; the old "$14.99 and up monthly" figure.
Refund vs cancel
Cancelling auto-renewal stops the next charge and keeps the VPN until the period ends. A refund under the 30-day guarantee is a separate live-chat request and only applies to the initial purchase, not renewals (NordVPN Support).
Why renewal costs more
NordVPN's pricing page says intro offers apply only to the first term; after that the plan renews at the then-applicable renewal price unless you cancel (pricing offer terms).
Frequently asked questions
Does turning off auto-renewal refund me?
No. It only stops future renewals. Request a refund separately within 30 days of the first purchase if eligible (NordVPN refund policy).
Can I get a refund after renewal?
Not under the money-back guarantee, unless local law requires otherwise (NordVPN refund policy).
Will NordVPN keep working after I cancel auto-renewal?
Yes, until the end of the current subscription period.