Still billed after losing the login? Cancel without the app account

The cancel control lives with whoever bills you—not inside a reinstalled app. Recover the account on the receipt first; guessing menus on a new login usually fails.

Who bills you

Recover access, then cancel on the real biller

Identify who still bills you

1. Open the bank or card line: APPLE.COM/BILL, GOOGLE on the statement, or a company name.
2. Search email for matching receipts (“receipt from Apple,” “Google Play,” or the merchant’s billing mail).

If Apple bills you but you cannot sign in

1. On the Apple receipt, note which Apple Account (email or phone) was used (Apple Support).
2. Reset the password with a trusted device or at iforgot.apple.com (Apple Support: Forgot password).
3. If you cannot reset, start account recovery; Apple Support says the wait can take several days or longer and Support cannot shorten it (What to expect during account recovery).
4. After you can sign in: Settings → your name → Subscriptions → Cancel Subscription, or cancel via Apple’s web flow (Apple Support).

iPhone or iPad once you can sign in (App Store billing)

1. Open Settings on your iPhone or iPad and tap your name at the top.
2. Tap Subscriptions.
3. Tap the subscription.
4. Tap Cancel Subscription (or Cancel Free Trial), then confirm.
5. Deleting the app never stops Apple billing.

If Google Play bills you but you lost the app login

1. The Google Account that paid may differ from the email you use inside the app (Google Play Help).
2. In Play Store, switch accounts until Subscriptions lists the plan; cancel there even if the app is uninstalled (Google Play Help).
3. Check family members’ Google Accounts if the plan still does not appear.

Android once you are on the right Google Account

1. Open the Google Play Store app and tap your profile icon (top right).
2. Tap Payments & subscriptions > Subscriptions.
3. Select the subscription.
4. Tap Cancel subscription, pick a reason and confirm.
5. Uninstalling does not cancel Play billing.

If a company name (not Apple or Google) is on the statement

1. Use that company’s “forgot password” flow, then open account / billing / subscription settings to cancel.
2. Apple cannot cancel or refund purchases it did not bill (Apple Support).

How to confirm it worked

You're done when:

• You signed into the account that appears on the receipt.
• Apple, Google Play, or the merchant shows the plan ending (will not renew).
• You saved a confirmation screenshot or email.

Sources: Apple Support; Google Play Help.

Common problems

• Only reinstalled the app with a new email. New logins do not cancel the old store subscription.
• Wrong Apple Account on the receipt. Family members must cancel their own Apple-billed plans (Apple Support).
• Waiting on Apple account recovery. Contacting Apple Support does not shorten the wait (Apple Support).
• Uninstalled but still billed on Play. Cancel in Play Subscriptions (Google Play Help).
• Merchant plan hunted only in Apple Settings. External purchases cancel with the developer (HT118126).

What we checked

Verified on official Apple and Google Help (October 18, 2026): receipt / other-account / contact-company routing on HT118428; password reset and iforgot path on HT102656; account recovery wait (Support cannot shorten) on HT118574; non-Apple billing on HT118126; wrong-account, missing subscriptions, and uninstall-still-billed on answer/9818348; Play cancel on answer/7018481.

Not verified - left out: brand-specific “close account” scripts; promising same-day Apple recovery; claiming carriers can always cancel Apple Music without carrier support.

Forgot which email is the Apple Account

Apple Support: try email addresses or phone numbers you regularly use; check Settings → your name → Sign-In & Security on a device that is still signed in (If you forgot your Apple Account email or phone).

Related guides

Unrecognized subscription charge · Still charged after cancel · No cancel button · Cancel iPhone subscriptions · Cancel Google Play subscriptions.