Fullstory price (October 2026) and how to cancel
In the US (as of 2026-10-18), Fullstory publishes FullstoryFree at $0 (about 30,000 sessions/month, 12 months retention, up to ~10 users). Paid Business / Advanced / Enterprise are quote-based (session volume driven; median buyer contracts often mid–five figures — Confirm). Cancel paid plans in Fullstory Admin → Billing or via your CSM (Fullstory Help).
Stopping the recording snippet does not cancel a paid contract.
Org admin / billing contact required for paid cancel.
Who bills you
| Who bills you | Where to cancel | Official help |
|---|---|---|
| Fullstory org (paid) | Admin → Billing / CSM → Cancel or non-renew | Fullstory plans |
| FullstoryFree | No paid cancel needed | Stay on free limits |
Current prices
| Plan | Price (US) | What you get |
|---|---|---|
| FullstoryFree | $0 | ~30k sessions/mo |
| Business | Contact sales | Quoted |
| Advanced | Contact sales | Quoted |
| Enterprise | Contact sales | Quoted |
| Typical contracts | Confirm Vendr mid~$28k/yr framing | Not list price |
How to cancel Fullstory
Paid Business / Advanced / Enterprise
- Sign in as an admin.
- Open Billing or email your CSM.
- Request cancel / non-renewal per contract and confirm.
- Export sessions/insights if needed.
If on Free only
- No paid cancel — optionally delete the org or remove the snippet.
How to confirm it worked
You're done when:
- Paid plan shows ending / Free.
- No new Fullstory charge posts after that.
Source: Fullstory Help / CSM.
Common problems
- Only removed the JS snippet. Contract may renew.
- Missed annual notice. Auto-renew Possible.
- Non-admin tried to cancel. Need permissions.
- Confused Free with paid. Check invoice.
What we checked
Checked October 18, 2026: Free plan on fullstory.com/plans; paid Confirm sales.
Sessions
Volume drives quote — Confirm before renew.
After cancel
Replay retention follows contract / Free limits.
Frequently asked questions
Is Fullstory free?
Free tier yes — paid is quoted.
How do I cancel paid?
Admin Billing or CSM.
Does removing the snippet cancel?
Not the contract.
How much is Business?
Contact sales — Confirm.